Data Analysis Sample Work
Analyzing the Effects of Perceived Service Quality on Customer Satisfaction and Loyalty: A Qatar Airways
Info: 270 words Data Analysis
Published: 01th MAR 2023
Tagged: Business & Management
Covering Letter for Survey Questionnaire
Dear Participant,
I am pursuing my doctoral research. "I am conducting PhD research entitled "Analyzing the effects of perceived service quality on customer satisfaction and loyalty: A Qatar airway". Your opinion on the effects of perceived service quality on passenger satisfaction in the airlines, specifically Qatar airways, would be highly appreciated.
The survey is straightforward and will take less than 25-30 minutes. Therefore, I would appreciate your professional involvement if you completed the survey at your earliest convenience. Participation is entirely voluntary, but I need your support to accomplish this effort.
Please be assured that your response will be held in the strictest confidence. Under no circumstances will your information be available to any individual or other organization. If you have any questions about this survey, don't hesitate to get in touch with me at XXX. Again, I thank you in advance for your support.
Respectfully,
XXX
Quantitative questionnaire
Section I: Personal information
Section II: Effects of perceived service quality on customer satisfaction and loyalty in Airlines
The following are the factors for Challenges and issues faced by pharmaceutical companies following statements using a 5-point rating scale ranging from "Strongly disagree to agree", scoring 1 to 5 respectively Strongly.
(1) Strongly Disagree (2) Disagree (3) Neutral (4) Agree (5) Strongly Agree
Thank You for your response!
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